Privacy Policy

At PatchMantra, an initiative by Hetero Healthcare Limited, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, protect, and share your data when you interact with our website, tools like MantraBot, and other services.

Please read these Terms of Use carefully before using the website.

Effective Date:

1. Information We Collect

We may collect the following types of information:

Personal Information:

Name, email address, phone number, and other contact details you provide via MantraBot, forms, newsletter subscriptions, or customer support.

Health-Related Information:

Voluntarily shared data about patch usage, symptoms, or preferences (via tools like MantraBot).

Device & Usage Data:

IP address, browser type, device identifiers, pages visited, and interaction patterns.

Cookies & Tracking Data:

Used to enhance site performance, personalize experience, and analyze usage trends.

2. How We Use Your Information

We use your information for purposes including:

To improve your experience with Patch Mantra and MantraBot
To personalize content, recommendations, and patch education
To communicate updates, offers, and newsletters (with your consent)
To provide customer support and respond to queries
For internal research, analytics, and platform enhancements
To comply with legal obligations and regulatory requirements

3. Sharing & Disclosure

We do not sell your personal information. We may share data only:

With trusted service providers who assist in operations (e.g., email delivery, analytics) under strict confidentiality
With medical experts or partners (anonymized/aggregated only) for improving healthcare support
If required by law, legal process, or government request

4. Your Rights & Choices

You have the right to:

Access or update your personal data
Opt-out of marketing communications
Request data deletion (as permitted by law)
Disable cookies via your browser settings

5. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your data from unauthorized access, alteration, or disclosure.

However, no online platform is 100% secure, and we recommend using secure networks when accessing our services.

6. Data Security

Our platform is not intended for children under 18. We do not knowingly collect data from minors. If we become aware of such data, we will take steps to delete it promptly.

7. Third-Party Links

Patch Mantra may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. Please review their privacy policies before providing any personal information.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Effective Date” updated accordingly. Continued use of our services implies acceptance of the revised terms.